Highlight items and guide employees through various tasks with Screen Draw.View or control devices in real-time to decrease downtime and quickly assist employees with device tasks or troubleshoot and fix device, network, or app issues with file and task management tools, both on and off your network.Launch remote support sessions for devices with Workspace ONE Intelligent Hub installed in seconds, directly from the Workspace ONE console.Here are a few key features of Workspace ONE Assist that transform the digital employee experience (DEX), increase help desk efficiency, and reduce support costs: We have heard from customers how much Assist helped them through the pandemic, and how it is a vital component of their DEX solution, delivering simplified remediation capabilities, decreasing downtime, and improving productivity. We have all been through an arduous pandemic, and some are now returning to the office, some are full-time but many are the new species of remote workers. That is why we have expanded our Workspace ONE Assist capabilities to cover many more use cases. Since then, remote support has become more important than ever because of the shift to hybrid and remote work. The short version is that Workspace ONE Assist is a comprehensive, integrated remote support solution that empowers IT service desks to remotely view or control mobile devices and laptops directly from the Workspace ONE console.įast forward a couple of years and it is amazing to see how on point that blog was and how relevant it still is today. Typically, I wouldn’t promote a blog that is more than two years old, but this one nails the message on the feature, function, and benefits. The author (who is a friend of mine) eloquently laid out the value proposition for service desk and remote workers. I remember reading a blog at the end of 2019 announcing the new name of our product, Workspace ONE Assist. Workspace ONE provides flexibility to organizations to enable employees with remote support, self-service, single sign-on access to apps, enterprise news and communications, and more in a single digital workspace experience with VMware Workspace ONE Intelligent Hub. With the shift to anywhere work, organizations have struggled with adequately supporting their workforce across their devices and work locations. Why Intelligent Hub is great for today’s hybrid work environment This opens up new and important use cases for BYO and contractor-owned devices, which are often not managed with MDM. Support sessions can be started on any device via Workspace ONE Intelligent Hub. Today, we are excited to share news that VMware Workspace ONE Assist now provides remote support for iOS and Android devices that are not enrolled in MDM.
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